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FAQ
How do you charge for your services?
Medbillings charges are based on :
- Account Receivable Package
- Data Processing Package
- Full Service Package
- FTE Package
Is your company HIPAA compliant?
Yes, Medbillings is fully HIPAA compliant.
When are claims submitted for payment?
We enter and submit claims within 48 hours of receipt.
Is my data protected from deletion?
Data cannot be deleted once entered and submitted and a full audit trail is kept.
When I call will I speak with a real person?
You will always reach a live team member between the hours of 9 a.m. and 6 p.m. EST. After hours calls will be returned promptly the next business day.
All billing agencies promise reimbursement increases, why are you better?
Increasing reimbursement is dependent on your current collection rate. If your time in AR ratio is high we can significantly increase it quickly. We view billing from the time the patient makes the appointment to the time the check is in the bank. Follow-up, feedback and working with the doctors makes a big difference and our staff is well trained to handle all major carriers like Government insurance, Commercial insurance, No fault insurance and Workers Compensation.
How do you ensure that I will fill as much reimbursement as possible for rendered services?
Medbillings standard billing protocol includes eligibility verification and pre-certification (if needed) for all archives. We also perform a random audit on all our transactions, ensuring better reimbursement and reducing denials.
How can I be sure all claims are being handled properly?
We offer live access to your database via a secure Internet connection, so you can see the progress of the work as if it were done in your own practice. We also provide you with monthly status reports.
Will I have total control over my cash?
All payments go directly to the doctor’s office and checks are deposited by the doctor. EOBs are sent to us for processing and posting.
Do you do follow up with insurance claims?
Yes, follow up is what billing is all about.